Privacy Policy

Article 1 — Personal information

"Personal information" in this Policy means personal information as defined in Japan's Act on the Protection of Personal Information.

Article 2 — Collection

We collect personal information appropriately, only to the extent necessary to fulfil its purposes, and do not obtain it through improper means.

Article 3 — Purposes of use

We use the personal information we collect for the following purposes:

• To provide and operate our Services
• To respond to user enquiries, including identity verification
• To email users about new features, updates and campaigns for services they use, and about other services we offer
• To contact users as necessary about maintenance and important notices
• To identify and deny access to users seeking to use the Services for improper or unlawful purposes
• For purposes incidental to the above
• We use Google Analytics to understand how this website is used. Google Analytics uses cookies to collect user information. Please refer to Google's Privacy Policy for details.

Article 4 — Changes to purposes of use

We may change a purpose of use only where it is reasonably considered related to the original purpose.

When a purpose changes, we will notify users in the manner we specify or publish the revised purpose on this website.

Article 5 — Provision to third parties

We do not provide personal information to third parties without prior user consent except in the following cases, or where permitted by the Act on the Protection of Personal Information or other applicable laws:

• Where necessary to protect life, physical safety or property and obtaining consent is difficult
• Where particularly necessary to improve public health or promote the healthy development of children and obtaining consent is difficult
• Where cooperation is required with a national or local authority, or its contractor, in carrying out statutory duties, and obtaining consent could impede those duties
• Where we have announced or published the following information in advance and filed a notification with the Personal Information Protection Commission:
  • That third-party provision is included in the purposes of use
  • The categories of data to be provided
  • The means or method of provision
  • That provision will stop at the individual's request
  • How to submit such a request

Notwithstanding the preceding provisions, a recipient is not considered a third party in the following cases:

• Where we outsource all or part of the handling of personal information to the extent necessary to fulfil a purpose of use
• Where information is provided as part of a business succession resulting from a merger or other reason
• Where personal information is used jointly with specified parties and the individual is notified in advance, or can readily access, the fact of joint use, the data categories, the parties involved, their purposes of use and the name of the party responsible for managing that information

Article 6 — Disclosure

• When an individual requests disclosure of their personal information, we will disclose it without delay. We may withhold all or part where disclosure would cause one of the following, and will promptly notify the individual of a decision to withhold it. A fee of JPY 1,000 applies to each disclosure request.
  • A risk of harm to the life, physical safety, property or other rights and interests of the individual or a third party
  • A risk of substantial interference with the proper conduct of our business
  • A violation of other laws or regulations
• Notwithstanding the preceding provisions, we generally do not disclose non-personal information such as history or characteristic information.

Article 7 — Correction & deletion

• If personal information we hold about a user is incorrect, the user may request correction, addition or deletion ("Corrections") using our specified procedure.
• Where we determine a request requires action, we will make the Corrections without delay.
• We will promptly notify the user when we make Corrections or decide not to do so.

Article 8 — Suspension of use

• Where an individual requests suspension of use or erasure because information is being used beyond its stated purposes or was obtained improperly, we will promptly investigate as necessary.
• Where the investigation shows that action is necessary, we will promptly suspend use or erase the information.
• We will promptly notify the user when we suspend use or erase information, or decide not to do so.
• Notwithstanding the preceding provisions, where suspension or erasure would entail significant expense or is otherwise difficult, we will take alternative measures where these can protect the user's rights and interests.

Article 9 — Changes to this Policy

• Except as otherwise provided by law or this Policy, its contents may be changed without notifying users.
• Unless otherwise specified, a revised Policy takes effect when published on this website.

Article 10 — Contact

Please use the contact form for enquiries about this Policy.